Product Support & Warranty

At ZENNIXN, we are committed to providing reliable artistic jade ornaments, decorative sculptures, and collectible art pieces, along with a clear and supportive customer experience.

Each product is carefully selected and inspected before shipment. If your product experiences damage, defects, or qualifying manufacturing issues during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most ZENNIXN products purchased through zennixn.com include a 90-day limited warranty, starting from the date your order is delivered.

This warranty applies to qualifying manufacturing defects or product-related issues that occur during normal intended use.

Depending on the circumstances, we may provide:

  • Replacement products
  • Replacement parts or accessories (if available)
  • Store credit
  • Refunds at our discretion

The appropriate solution will depend on the nature of the issue, product availability, and the specific circumstances of the warranty claim.

Coverage

Our limited warranty may cover the following issues:

Manufacturing Defects

Defects in materials or craftsmanship that affect the normal appearance, structure, or intended function of the product.

Product Quality Issues

Eligible issues may include:

  • Structural problems
  • Material defects
  • Manufacturing-related damage
  • Issues affecting normal decorative use
  • Problems caused by production defects

Such issues must occur during normal intended use and must not result from misuse, improper handling, or external damage.

Structural Defects

Problems involving the product structure, assembly, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Products Damaged Upon Arrival

Products that arrive broken, damaged, defective, or unusable due to transportation or handling may qualify for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper handling or storage
  • Misuse or use beyond the intended decorative purpose
  • Exposure to excessive moisture, water, extreme temperatures, chemicals, or unsuitable environments
  • Normal wear and aging
  • Natural variations in materials, textures, colors, patterns, or finishes
  • Unauthorized repairs, modifications, or alterations
  • Improper cleaning or maintenance
  • Lost or stolen products
  • Damage occurring after the warranty period

For artistic jade ornaments, sculptures, and decorative collectibles, slight variations in color, texture, surface finish, patterns, craftsmanship details, or natural material characteristics are considered normal features and are not usually considered defects unless they affect the product’s intended use.

Damaged or Defective Items

If your ZENNIXN product arrives damaged, defective, or missing components, please contact us as soon as possible after delivery.

To help us review your request efficiently, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue, if available
  • Photos of the packaging if the item was damaged during transportation

Please keep the original product and packaging until our customer support team has reviewed your request.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer service team through the contact information provided on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will generally review your request and respond within 24-48 business hours.

Additional information may be requested when necessary to verify the issue and determine an appropriate solution.

Replacement Products

If a replacement request is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may provide:

  • A similar replacement product
  • Replacement parts or components, if available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not guarantee a cash refund.

Refund eligibility depends on the nature of the issue and our applicable Return & Refund Policy.

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment service provider.

Returns and Warranty Terms Are Different

Our Return & Refund Policy applies when you wish to return an eligible product within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package arrives damaged, we recommend taking photos before opening the package.

If the product inside is damaged, please contact our customer support team and provide photos of:

  • Outer packaging
  • Shipping label
  • Damaged product
  • Any damaged internal packaging materials

This information helps us review your request more efficiently.

Product Care

To help maintain your ZENNIXN artistic jade ornaments, sculptures, and decorative collectibles in good condition:

  • Follow all product care instructions.
  • Use products only for their intended decorative purposes.
  • Handle products carefully to avoid impact or damage.
  • Avoid unnecessary exposure to excessive moisture, extreme temperatures, or harsh chemicals.
  • Use suitable cleaning methods and materials.
  • Avoid excessive pressure, dropping, or rough handling.
  • Store products properly when not in use.
  • Keep decorative components and accessories properly maintained.

Improper use, handling, cleaning, or storage may affect warranty eligibility.

Consumer Rights

This limited warranty is in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or restricted.

Contact Us

If you have any questions about our products, warranty coverage, or existing claims, please contact our customer service team.

Brand: ZENNIXN

Website: zennixn.com

Legal Entity:
Jiuquan Kangshi Wanhui Trading Co., Ltd.

Registered Address:
Shop 16, No. 561 Feitian Road, Xiyuan Economic Development Zone, Xibei Street, Suzhou District, Jiuquan City, Gansu Province, China

Unified Social Credit Code:
91360702MAEEQY544Y

Customer Support Email:
service@zennixn.com

Our goal is to respond to customer inquiries within 24-48 business hours.

ZENNIXN — Artistic Jade Ornaments and Decorative Collectibles Designed for Meaningful Spaces.