Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through zennixn.com.

zennixn.com is operated by Jiuquan Kangshi Wanhui Trading Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on zennixn.com.

Scope of These Terms

These Terms apply to products purchased through zennixn.com.

Your purchase may also be subject to additional policies, including:

• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Product Support and Care Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to accurately display our product descriptions, dimensions, materials, colors, finishes, craftsmanship details, prices, images, and availability.

ZENNIXN products may include:

• Artistic jade ornaments
• Decorative sculptures
• Tabletop art pieces
• Artistic collectibles
• Home décor ornaments
• Other decorative art products

The actual appearance of products may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Manufacturing processes
• Material characteristics
• Surface texture variations
• Differences between production batches
• Packaging or design updates

Products made with natural materials, different finishes, textures, patterns, colors, or handcrafted details may have slight variations in appearance. These variations are considered normal characteristics of artistic decorative products and do not necessarily indicate defects.

We reserve the right to correct errors, update product information, modify availability, or revise website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to provide available solutions or cancel the affected product and issue an appropriate refund.

Product Requirements and Usage Information

Certain ZENNIXN products may have specific characteristics, materials, or care requirements, including:

• Product materials
• Size specifications
• Surface finishes
• Decorative details
• Product care instructions
• Recommended usage methods

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using products.

Different product designs or collections may vary in appearance, materials, craftsmanship details, and decorative features.

Unless specifically stated otherwise, ZENNIXN does not guarantee compatibility with third-party modifications, accessories, or additional decorative components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order but does not necessarily mean that we have finally accepted your order or confirmed shipment.

ZENNIXN reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue a refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Email: service@zennixn.com

We will make reasonable efforts to assist before the order enters processing.

However, once an order has entered the system, we cannot guarantee that changes or cancellations can be completed after the order has entered:

• Processing
• Product preparation
• Packing
• Fulfillment
• Shipping preparation
• Dispatch

If the order has already been shipped, the applicable Return and Refund Policy will apply.

Pricing

Unless otherwise stated at checkout, product prices displayed on zennixn.com are processed in United States Dollars (USD).

Prices may vary based on:

• Product design
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

ZENNIXN may update product prices for future purchases at any time.

If a clear pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or available.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For more information, please review our Payment and Security Policy.

Promotions and Offers

ZENNIXN may occasionally offer promotional activities, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or discounted shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions, such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

ZENNIXN reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping costs, and related matters are subject to our Shipping Policy.

Unless specifically stated otherwise, all delivery timeframes provided are estimates.

Delivery may be affected by circumstances beyond ZENNIXN’s reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation disruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

ZENNIXN artistic décor products may include delicate materials, handcrafted details, unique textures, or fragile decorative components.

We take reasonable packaging measures to help ensure products arrive safely during transportation. Customers should inspect their orders promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact ZENNIXN before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Products

If your ZENNIXN product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

• Artistic jade ornaments
• Decorative sculptures
• Surface finishes
• Material quality
• Product details
• Packaging-related damage
• Other product-related issues

We may request:

• Your order number
• Clear photos of the product
• Photos of the original packaging
• A photo of the shipping label
• A short video demonstrating the issue, where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

ZENNIXN products should only be used for their intended decorative purposes and should be handled according to:

• Product descriptions
• Material specifications
• Care recommendations
• Product-specific instructions

Artistic Décor Products

For artistic jade ornaments, sculptures, and decorative pieces:

• Handle products carefully to avoid damage.
• Avoid unnecessary impact, drops, or excessive pressure.
• Keep products away from environments that may cause material damage.
• Clean products according to recommended care instructions.
• Avoid using harsh chemicals or abrasive materials.
• Store products properly when not in use.
• Follow any specific care guidance provided with the product.

Indoor and Outdoor Use

Unless clearly stated on the product page, ZENNIXN decorative products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Strong chemicals

Any statements regarding outdoor use or special durability only apply when specifically indicated for a particular product.

Product Dimensions and Natural Variations

The dimensions and specifications displayed on zennixn.com are provided for product reference only.

Minor variations may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Differences between production batches
• Design updates

Due to differences in production and display conditions, artistic décor products may have slight variations in color, texture, surface finish, patterns, or decorative details.

Such variations are considered natural characteristics of artistic and decorative products and do not necessarily indicate a product defect.

Product Support and Warranty

Certain ZENNIXN products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or within product support and care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by ZENNIXN, products provided through zennixn.com are intended primarily for lawful personal, household, or gifting purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use zennixn.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorized resale activities
• Interference with website security
• Other unlawful or deceptive activities

ZENNIXN may take reasonable actions to protect customers, the website, business operations, and payment systems from suspected misuse or suspicious activities.

Intellectual Property

Unless otherwise stated, website content including:

• ZENNIXN brand
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layout
• Design elements
• Original content

is owned, licensed, or authorized for use by ZENNIXN, Jiuquan Kangshi Wanhui Trading Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable laws.

Third-Party Services

ZENNIXN may use third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate under their own terms and privacy policies.

ZENNIXN is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that ZENNIXN may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Security notices

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable laws, zennixn.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will operate without interruption or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products as accurately as possible; however, minor variations may occur.

Limitation of Liability

To the maximum extent permitted by applicable laws, ZENNIXN and Jiuquan Kangshi Wanhui Trading Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights regarding:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Changes to These Terms

ZENNIXN may update these Terms from time to time to reflect changes in:

• Business operations
• Products or collections
• Website features
• Store policies
• Legal requirements

Updated versions will be published on this page.

Contact Us

If you have questions about these Terms, your order, ZENNIXN products, or our store policies, please contact us:

Brand: ZENNIXN

Website: zennixn.com

Legal Entity:
Jiuquan Kangshi Wanhui Trading Co., Ltd.

Registered Address:
Shop 16, No. 561 Feitian Road, Xiyuan Economic Development Zone, Xibei Street, Suzhou District, Jiuquan City, Gansu Province, China

Unified Social Credit Code:
91620902MAE9BN1Q29

Customer Support Email:
service@zennixn.com

zennixn.com is owned and operated by Jiuquan Kangshi Wanhui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.