Contact Us

Welcome to ZENNIXN

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or have questions about our artistic jade ornaments and decorative collections, our customer service team is here to help.

For questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@zennixn.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related inquiries, please include:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • A short video if the issue relates to product condition, material details, craftsmanship, or other product-related concerns

Providing this information helps us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@zennixn.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)

Messages received outside normal customer service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts.

4. Product Support

ZENNIXN offers a carefully selected collection of artistic jade ornaments, decorative sculptures, tabletop art pieces, and collectible décor products.

If you experience any issues with your product or need additional information, our customer service team can assist with:

  • Product dimensions
  • Materials and surface finishes
  • Craftsmanship details
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

Because product specifications may vary between collections, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

ZENNIXN welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation inquiries, please contact:

Email: service@zennixn.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Estimated order quantity
  • A brief description of your inquiry

6. Company Information

Brand: ZENNIXN

Website: zennixn.com

Legal Entity:
Jiuquan Kangshi Wanhui Trading Co., Ltd.

Registered Address:
Shop 16, No. 561 Feitian Road, Xiyuan Economic Development Zone, Xibei Street, Suzhou District, Jiuquan City, Gansu Province, China

Unified Social Credit Code:
91360702MAEEQY544Y

Customer Support Email:
service@zennixn.com

zennixn.com is owned and operated by Jiuquan Kangshi Wanhui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Here to Help

From selecting the right ZENNIXN artistic décor piece to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us:

Email: service@zennixn.com

Thank you for choosing ZENNIXN.

ZENNIXN — Artistic Décor Designed to Bring Character to Everyday Spaces.