Shipping Policy
At ZENNIXN, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your product arrives at your doorstep.
Our collection includes artistic jade ornaments, decorative sculptures, handcrafted art pieces, collectible ornaments, and other artistic décor products. Where appropriate, we carefully package products with protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is calculated separately from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other special circumstances, processing times may be slightly extended.
Certain artistic jade ornaments, decorative sculptures, fragile materials, handcrafted pieces, or products requiring special packaging may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
Estimated Delivery Time
Estimated delivery time is generally:
Delivery within 7–20 business days after shipment
Estimated delivery times do not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
- Delivery destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak transportation periods
- Remote delivery locations
- Local delivery limitations
- Other circumstances beyond our reasonable control
All delivery timeframes are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping fees will be displayed during checkout based on the destination, product type, package size, and items included in your order.
If promotional shipping or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.
Some larger artistic décor products, fragile items, or products requiring special protective packaging may require different shipping arrangements depending on destination and transportation requirements.
Fragile Product Packaging
Some ZENNIXN products may include:
- Natural jade or stone materials
- Decorative sculptures
- Handcrafted artistic details
- Fragile decorative components
- Special surface finishes
- Other delicate product elements
Where appropriate, these products will be packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully after delivery and inspect the product as soon as possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived safely and without damage.
Tracking Your Order
When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.
After a shipping label has been created, please allow some time for tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear when the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with reliable logistics providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review available tracking and delivery information.
Accuracy of Shipping Address
Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before order processing begins. However, once an order has entered processing or has already been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable laws.
International Orders
ZENNIXN ships to selected international destinations where delivery services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
ZENNIXN cannot control customs processing times or fees charged by local governments, customs authorities, or shipping providers.
Products Damaged During Transportation
Because some ZENNIXN products include delicate materials, handcrafted details, decorative structures, or fragile components, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer shipping box
- A photo of the shipping label
- A short video if available
Please do not dispose of the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or another available resolution.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or provide available resolution procedures.
Investigations and available solutions may depend on the policies of the relevant carrier and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following locations first:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception area or mailroom
- Family members
- Neighbors
- Local delivery carrier
If you are still unable to locate your package, please contact us. We will work with you to review available delivery information.
Split Shipments
In certain situations, products from the same order may be shipped separately due to:
- Inventory locations
- Product size
- Fragile product packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, multiple artistic décor products in one order may be shipped in separate packages depending on inventory location or packaging requirements.
If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.
You will not be charged additional shipping fees if ZENNIXN chooses to divide your order into multiple shipments.
Receiving Your Order
When receiving your ZENNIXN artistic décor products, we recommend:
- Carefully opening the package.
- Avoiding sharp tools near the product.
- Slowly removing protective packaging materials.
- Handling jade ornaments, sculptures, decorative elements, and handcrafted details carefully.
- Inspecting the product before disposing of packaging materials.
- Placing the product on a clean and stable surface before display.
If your product includes specific placement instructions, care recommendations, or handling guidance, please review the relevant product information before use or display.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:
Brand: ZENNIXN
Official Website: zennixn.com
Legal Entity:
Jiuquan Kangshi Wanhui Trading Co., Ltd.
Registered Address:
Shop 16, No. 561 Feitian Road, Xiyuan Economic Development Zone, Xibei Street, Suzhou District, Jiuquan City, Gansu Province, China
Unified Social Credit Code:
91360702MAEEQY544Y
Customer Support Email:
service@zennixn.com
zennixn.com is owned and operated by Jiuquan Kangshi Wanhui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged product or product-related inquiries, please provide clear photos of the product and packaging to help us review the situation more quickly.
ZENNIXN — Artistic Jade Décor Designed for Elegant Spaces.
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